Shipping & Returns
We here at Backwoods Guitar LLC are committed to providing you with the utmost service and pricing on items in order to help supply you with the gear you both want and need. We describe all items to the best of our ability. Please feel free to ask any questions before you offer or purchase an item. We will be glad to supply any additional pictures or information. We stand behind every item we sell and have very fair and generous
Shipping/Return policies outlined below:
To negotiate price, shipping, or payment options, please send a message or make an offer.
We ship with tracking to the continental United States.
No returns will be accepted because the buyer doesn’t like the way an instrument plays or sounds or other personal preferences.
New Items: You may return most new, unopened items within 7 days of delivery for a full refund, less outbound shipping costs. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Backwoods Guitar LLC reserves the right to refuse any return if item is not in new, untouched, or unopened condition.
Vintage & Used items: Most vintage & used items may be returned within 3 days from the date of delivery. Please contact us immediately if you have any issues as we must evaluate all vintage and used returns on a case by case basis. Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment or issues not disclosed in the product description as a result of our error.
Restocking fee of 15% assessed on any Returned items.
*** All used guitar amps are sold strictly AS-IS and may not be returned for any reason. ***
Products not returnable under any circumstances unless still sealed in the manufacturer packaging include amplifier tubes, instrument pickups, guitar & bass string, drum heads, drum sticks, software, books, earbuds, earplugs, microphones, harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.
You should expect to receive your refund within 2 to 4 days of the item returning to our facility, plus time for the banking institutions to process the return transaction.
If you need to return an item, please Contact Us with details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.