Shipping & Returns
We here at Backwoods Guitar LLC are committed to providing you with the utmost service and pricing on items in order to help supply you with the gear you both want and need. We describe all items to the best of our ability. Please feel free to ask any questions before you offer or purchase an item. We will be glad to supply any additional pictures or information. We stand behind every item we sell and have very fair and generous
Most orders ship the same or next day: We greatly appreciate your patience, and are working hard to fulfill all requests as quickly as possible, while practicing recommended safety guidelines.
Shipping/Return policies outlined below:
To negotiate price, shipping, or payment options, please send a message or make an offer.
Our standard shipping services, UPS Ground and USPS Priority Mail deliver anywhere in the contiguous 48 United States within 1-5 business days.
Curbside and In-Store Pickup Available. Please call or text ahead and we will have your order ready.
New Items: We offer a 30-day return on most products if they’re sent back in their original condition. You'll get a full refund, excluding shipping and handling charges.We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Backwoods Guitar LLC reserves the right to refuse any return if item is not in new, untouched, or unopened condition.
Vintage & Used items: Most vintage & used items may be returned within 3 days from the date of delivery. Please contact us immediately if you have any issues as we must evaluate all vintage and used returns on a case by case basis. Buyer assumes responsibility for all return shipping costs unless return is a result of incorrect shipment or issues not disclosed in the product description as a result of our error.
Products not returnable under any circumstances unless still sealed in the manufacturer packaging include amplifier tubes, instrument pickups, guitar & bass string, drum heads, drum sticks, software, books, earbuds, earplugs, microphones, harmonicas as well as any other products designed to come in contact with the mouth or ears due to sanitary concerns.
You should expect to receive your refund within 2 to 4 days of the item returning to our facility, plus time for the banking institutions to process the return transaction.
If you need to return an item, please Contact Us with details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Abuse of Return Privileges
Our return policy is in place to ensure our customers get the gear they intended. We may, at our sole discretion, limit or suspend return privileges for customers who abuse or attempt to violate our return policy through practices including, but not limited to: excessive returns, attempts to return items that are no longer in brand-new condition, and other discretionary situations.